Customer Service

Need a hand? Check out our Shipping and Returns policies below.

Or, if you have a question about our products or your order, please click the Contact Us button to get in touch.

Shipping and Returns Policy

All Flower Guide products are made to order and packaged with care.

All orders are dispatched within 1-3 business days via Australia Post. If you require urgent shipping and you're located in Australia, please select Express Post so we know to get it out to you ASAP.

Postage time is dependent on the carrier. Please be aware that Australia Post is currently experiencing delays with deliveries and have suspended guaranteed next day Express delivery. Delivery times listed below are approximate.

To check the delivery status of your order, please click the button below and enter the tracking number provided in your delivery confirmation email. We appreciate your understanding <3

Shipping Rates

Australia

Standard Parcel Post (2-7 business days)

Up to 5kg: $9.00

 

Express Post (1-5 business days):

Up to 5kg: $14.00

New Zealand

Standard Parcel Post (7-14 business days)

Up to 500g: $18.20

Express Parcel Post (5-10 business days)

Up to 500g: $33.20

United States,
Canada, UK

Standard Parcel Post (9-12 business days)

Up to 500g: $30.00

Rest of the World

Postage rates vary via country. 

Postage cost calculated in checkout.

Returns

In the unfortunate event that we have shipped you an incorrect product, or you are unhappy with the quality of the product you have received, please get in touch with us so that we can make it right.